Friday, September 21, 2007

Call Center Blues

Sitting in a closet-sized room with one hour left to go on my call center duty for the day. It's been three weeks without one call. Actually, no. That's not entirely true. I did get an accidental call one day.

There I was, drowning in boredom as usual. That's when I heard it. . .The ding. Just like that, it was on. I eagerly hit the button to accept the call and followed along in my how-to call center guide. Deep breath. "Law School Call Center, how may I help you?"

No answer

I tried again, louder. LAW SCHOOL CALL CENTER, MAY I HELP YOU??!! Nothing. Time for emergency measures. I pushed the listen button, expecting to hear the chaos of an emergency situation only to hear the law professor continuing on like nothing had happened. Didn't he wonder why his podium was speaking to him? Was there a classroom full of students wondering why in the middle of corporate transactions a tiny excited voice was squeaking out in the middle of the room?

The world may never know.